Shipping policy

Shipping Policy

We want your Bootylicious Muffins to arrive quickly, in perfect condition, and ready to bake. With free standard shipping on every U.S. order, getting them to you is on us.

Here's how shipping works, what to expect, what's outside our control, and how we make it right fast if something goes sideways.

Where We Ship

We currently ship to addresses inside the United States only.

This includes:

  • All 50 states
  • Washington, D.C.
  • U.S. territories, including Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, and the Pacific compact regions
  • APO, FPO, and DPO military addresses

We do not ship internationally at this time.

Order Processing

Most orders are packed and shipped from our facility within 1-2 business days.

During big sales, holiday weeks, or new flavor launches, processing may take an extra day or two. We'll always do our best to keep things moving and will email you as soon as your order is on its way.

Business days are Monday through Friday, not including U.S. federal holidays.

Shipping Estimates

Standard shipping is free on every U.S. order.

Most orders ship within 1-2 business days and usually arrive within about a week. Alaska, Hawaii, U.S. territories, and APO/FPO addresses take longer.

Your exact shipping estimate will appear at checkout.

Shipping times are estimates, not guarantees. Once a package leaves our facility, delivery timing is handled by the carrier.

Express or Upgraded Shipping

When available at checkout, you can choose a faster shipping option. Express shipping typically arrives within 1-3 business days of transit once your order has shipped.

Express shipping speeds up the transit portion of delivery, which is the time your package spends with the carrier. It does not necessarily skip our standard 1-2 business-day processing window unless we clearly say otherwise on the product page or at checkout.

If you need an order to arrive by a specific date, email us at support@bootyliciousmuffins.com before placing your order and we'll let you know what may be possible.

Tracking Your Order

As soon as your order ships, we'll email you a tracking number.

If you do not see your tracking email within a day or two of ordering, please check your spam or promotions folder. If it still is not there, email us and we'll be happy to resend it.

Carrier Delays

Once your order is with the carrier, delivery timing can be affected by things outside our control, including:

  • Weather
  • Carrier delays, network slowdowns, or staffing issues
  • Holiday or high-volume shipping periods
  • Address issues at the destination
  • Other delays we cannot see or control

We'll do everything we can on our end to set your order up for a smooth trip, but once it leaves our facility, final delivery timing is handled by the carrier.

Damaged, Melted, Missing, or Lost Packages

If anything goes wrong in transit, we make it right fast — no waiting periods, and whatever arrived is yours to keep. For damaged or melted boxes, we'll just ask for a quick photo.

This covers:

  • Orders that arrive damaged or melted
  • Orders that are missing items
  • Packages marked delivered that haven't arrived, or that were lost or stolen in transit

Claims are handled by our resolution partner, OrderProtection, and are typically resolved in under 24 hours.

To file a claim, visit bootyliciousmuffins.com/pages/file-a-claim. You'll just need the email address used on your order and your order number.

If you have any trouble filing a claim, email us at support@bootyliciousmuffins.com and we'll help you get it sorted.

To keep this worry-free process fair for everyone, claims are subject to review and verification by OrderProtection, and claims that cannot be verified or that show signs of misuse may not be honored.

Received the Wrong Items?

If your box doesn't match what you ordered, email us at support@bootyliciousmuffins.com or reach out through chat with your order number, what you ordered, and a quick photo of what arrived — we'll take a look and get it sorted for you quickly.

Incorrect, Incomplete, or Changed Addresses

The shipping address entered at checkout is the address we ship to, so please double-check it before placing your order.

A few things to know:

  • Orders shipped to the address entered at checkout are not eligible for a refund if that address turns out to be incorrect or incomplete.
  • If you notice a mistake right after ordering, email us at support@bootyliciousmuffins.com as soon as possible.
  • If we have not printed the shipping label yet, we can update the address.
  • Once the shipping label has been printed, we are unable to change the address.

Refused or Returned Packages

If a package is refused or comes back to us because of an incorrect or incomplete address, email us and we'll work out the next step with you.

Shipping Fees and Other Charges

Standard shipping is free on every U.S. order.

When other shipping or order charges apply, those charges are not refundable, even when an order qualifies under the Booty-Back Guarantee in our Return & Refund Policy or under an OrderProtection claim.

Nonrefundable charges include:

  • Express shipping fees
  • Upgraded shipping fees
  • Additional shipping or handling charges
  • Taxes
  • Other non-product charges

Storing Your Muffin Mix Cups

Bootylicious mix cups are shelf-stable, so refrigeration is not required.

Once your box arrives, we recommend bringing it inside before the day gets too hot, too cold, or too rainy. Fresh ingredients like a happy indoor home.

Got a Question?

We're real people on this side of the screen, and we read every email.

Email us at support@bootyliciousmuffins.com or text 713-970-1045 with your order number, and we'll jump in.